Medical Front Office Assistant

Position Overview

About the Position
Be the first smiling face that meets and greets everyone coming through the door!

The Medical Front Office Assistant provides front desk assistance and support to patients and clinical staff in the TB Clinic.

About The Department of Public Health
Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! Our Public Health staff live by our mission: to make healthy lives possible! We aim to serve Maricopa County residents with a focus towards health equity and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. We come together to reach our vision of creating a healthy, safe, and thriving community.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications.


  • High school diploma or GED.

  • Six (6) months of experience working in a medical or clinical setting performing the duties of a front office assistant or front office medical assistant.

Other Requirements
  • All employees, within one (1) month of hire, will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health. Required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza. Some positions require a Hepatitis B vaccine and/or a Tuberculosis test.

Our Preferred Candidate has
  • An Associate's Degree in a business-related field.
  • One (1) or more years of experience working in a medical or clinical setting performing the duties of a front office assistant or front office medical assistant.
  • Experience utilizing an electronic medical record (EMR) system.
Essential Job Tasks
  • Greets patients, confirms patient identity, obtains patients' demographic information, and updates patients' information as necessary in the electronic medical record.
  • Answers telephones, assists callers as necessary, and directs calls/messages to appropriate staff.
  • Schedules and reschedules patient appointments. Places telephone calls to remind patients of upcoming appointments. Resolves conflicts with patient appointments and scheduling.
  • Manages filing and record-keeping activities.
  • Follows established processes to check a patient in for an appointment. Ensures that the patient meets all requirements before the medical appointment, such as signed consent forms, signed patient rights forms, proper identification, etc.
  • Assists in processing patient referrals for outside diagnostic procedures, such as CT Scans, MRIs, X-rays, etc.
Working Conditions
Must be able to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency.
Selection Procedure

The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically successful candidates are hired at a salary rate, up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.