IT OPERATIONS MANAGER

POSITION ANNOUNCEMENT

FIRST JUDICIAL DISTRICT OF PENNSYLVANIA

EQUAL OPPORTUNITY EMPLOYER

Applications should be submitted through the First Judicial District Website, www.courts.phila.gov

POSITION: IT OPERATIONS MANAGER

(Open to Promotions, Transfers, And New Hires)

Salary: $110,000


Filing Deadline: Until Position Is Filled

GENERAL DEFINITION

The IT Operations Manager is management level work responsible for providing planning, organization and tactical execution of IT operations. Duties include management and oversight of network infrastructure including physical servers, storage systems, wiring, and communications. This position supervises a group of IT professionals. This position reports directly to the CIO of the First Judicial District of Pennsylvania.

ESSENTIAL FUNCTIONS


The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Provides planning, organization and tactical execution of IT operations.
  • Manages staff to ensure effective performance of duties.
  • Provides leadership that involves the team(s) in decision making and create a collaborative environment and framework to accomplish organizational goals.
  • Provides management and oversight of network infrastructure including physical servers, storage systems, wiring, and communications.
  • Provides management and oversight of the court telephone systems and video conferencing units.
  • Provides management and oversight of desktop, audio visual and peripheral services.
  • Assists the CIO with the development and management of the annual IT operating budget.
  • Provides reports on the status of the operating budget.
  • Assists the CIO with the development and implementation of the organization’s IT strategic plan.
  • Ensures consistent and effective implementation and maintenance of security standards.
  • Ensures the preservation of court assets by implementing and maintaining, and verifying a disaster recovery and backup process.
  • Assists the CIO in the development and maintenance of an IT disaster recovery plan.
  • Provides management and oversight of IT procurements, compliance and record keeping.
  • Assists the CIO with enterprise communications.
  • Analyzes business requirements and makes recommendations to meet technology needs.
  • Assists with project management by providing needed resources and development of resource scheduling.
  • Develops and establishes IT policies and systems to support the implementation and strategies set by upper management.

MARGINAL FUNCTIONS

Performs related work as required.

ENVIRONMENTAL CONDITIONS

Standard clerical office conditions; may be required to lift computer equipment weighing up to 20 lbs.

Contact with employees, judges, and vendors.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS


  • Knowledge of IT operations management.
  • Knowledge of large enterprise wide infrastructure operations.
  • Extensive knowledge of modern computing technology, system and network architecture, information security, and user support.
  • Ability to develop and manage a budget and negotiating with vendors.
  • Ability to manage multiple projects concurrently in a fast-paced environment.
  • Ability to present ideas in both technical and non-technical formats, with a high degree of effectiveness, both orally and in writing.
  • Ability to lead teams in a cross functional environment.
  • Ability to meet deadlines as required by the FJD.
  • Ability to establish and maintain effective working relationships with associates and representatives of the Judiciary and City.
  • Ability to work nontraditional hours as needed.

MINIMUM TRAINING AND EXPERIENCE

  • Bachelor’s degree from an accredited college or university with major course work in the field of information technology.
  • Ten plus (10 ) years of IT technical / field work experience with 2 or more years in a management role.
  • Experience working in the judicial system or a large Governmental environment is a plus.

  • Equivalent combinations of training and experience which provide the characteristics required to perform the essential functions of the class may substitute for those listed.

REQUIRED LICENSES / CERTIFICATIONS


ITIL Certification

The First Judicial District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the First Judicial District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Applications should be submitted through the First Judicial District Website, www.courts.phila.gov